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We're Hiring

Are you an IT support technician looking for a great work environment in a growing company where you can earn quick promotions?

IT Systems Support Technician / Helpdesk

Managed Service Provider / Computer Repair Shop

J-BIT Tech, LLC, an equal-opportunity employer, is searching for an IT Support Technician.  In this role, you will be responsible for diagnosing and troubleshooting hardware and software issues for our clients. Your technical expertise and excellent customer service skills will be crucial as you work to resolve a wide range of technical issues and ensure that our clients leave our store satisfied with the service they received.

Minimum requirements for applicants include:

  • Strong understanding of computer hardware and software

  • Ability to troubleshoot and solve complex technical problems

  • Excellent communication and customer service skills

  • Ability to work independently and as part of a team

  • Must be able to move items weighing up to 50 pounds.

The IT Support Technician is responsible for the following duties:

  • Answering Helpdesk Calls & Troubleshooting Client Issues

  • Responding to Help Request Via Email

  • Remote Assistance & Triage

  • Support Desk dispatch and triage.

  • Documentation of systems and procedures.

  • Must be professional and courteous with clients at all times.

  • Will be responsible for troubleshooting to completion or escalation

  • Must have strong research and critical thinking skills

Schedule:

  • Monday - Friday

  • 20 - 40 hours per week

 

As an IT tech at J-BIT Tech, you will enjoy the following benefits:

  • Flexible for appointments

  • Company Provided Laptop (can be used as personal)

  • 3 weeks PTO per year

  • Paid Training

  • Travel Reimbursements

  • Starting salary of $16-18 (depending on experience) per hour with quick raises after training & onboarding

Education & Experience:

  • HS Diploma or equivalent.

  • 1-year Experience or A+ Certification or equivalent experience & training

If you meet the minimum requirements and are excited about the opportunity to join a dynamic and growing team, we encourage you to apply for this exciting role at J-BIT Tech today!

Questions?  E-mail support@jbit.tech

About the Company

J-BIT Tech started as a break/fix repair shop in 2014, and has grown to include full MSP service to business clients, as well as two additional brands, First Click Digital Marketing & 505 Songworks.  As such, there's always something new to learn in the company as it continues to evolve.  

Staff

Josh at J-Bit Tech Albuquerque, NM

Josh Bien

Owner, Technician, Janitor

 

Josh has long loved taking things apart and putting them back together.  He's perfected the craft of putting things back together without having any "extra" parts at the end, and he's very proud of that fact.

 

 Adrian Olivas of J-Bit Tech Albuquerque, NM

Adrian Olivas

IT Technician, Network Specialist

Adrian has always been a curious soul. This has led him to not only have a passion for ever-changing technology but a passion for learning new things so just ask him and you might get some delicious homemade ice cream or some home-roasted coffee!

 

Magdelene of J-Bit Tech Albuquerque, NM

Magdelene Gallegos

Human Resources Director / Office Coordinator 

For all things Admin, Magdelene is your gal! For the last 20 years she has worked in Administrative Coordination, Office Management, and Human Resources. She has been with J-BIT TECH for a year and a half and has loved getting to know the regular clients. She looks forward to meeting more, so give her a call to schedule an appointment!

 

Ms. Moneypenny

Official Office Greeter / Alarm System

Ms. Moneypenny, Penny for short, loves treats and pets, but especially treats.  She doesn't much care for computer repair but does like the attention that comes with greeting customers.  

 

Partnerships

Microsoft Logo of J-Bit Tech Albuquerque, NM
Webroot Logo of J-Bit Tech Albuquerque, NM
Malwarebytes logo of J-Bit Tech Albuquerque, NM
Datto Logo of J-Bit Tech Albuquerque, NM
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